SHIPPING AND RETURNS

RETURNS

Sometimes it can happen that selected products don’t entirely meet our expectations or we change our mind about them. No problem, you can always return an ordered product within 14 days of the delivery.

Here are the 3 simple steps on how to make the return of the product.

1. Let us know about the return After your package has been delivered but you are not perfectly happy with your order and wish to make a return, please contact us within 14 days from the delivery. You can inform us via e-mail address info@azurefilm.com
2. Fill in the form and prepare the package Fill in all the fields of the Return form and safely package your parcel. The products have to be returned in original packaging. The products need to be inserted into additional protective wrapping to protect the original product packaging (e.g. cardboard box). Send or bring the package to AzureFilm d.o.o., Orleška 16, 6210 Sežana, Slovenia.The returned products have to be delivered to us within 30 days since you received the package.
3. Money refund: When the package has been delivered to AzureFilm, the product will be examined for possible damages and defects. If everything is ok with the returned products, you will be reimbursed for your payment in max 14 days once we get all the needed documents and the product.

4. Effects of cancellation: If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract.

   We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

   We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us.

   The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.