RETURNS

Sometimes it can happen that selected products don’t entirely meet our expectations or we change our mind about them. No problem, you can always return an ordered product within 14 days of the delivery.

Here are the 3 simple steps on how to make the return of the product.

1. Let us know about the return After your package has been delivered but you are not perfectly happy with your order and wish to make a return, please contact us within 14 days from the delivery. You can inform us via e-mail address info@azurefilm.com
2. Fill in the form and prepare the package Fill in all the fields of the Return form and safely package your parcel. The products have to be returned in original packaging, undamaged and unused. Besides the return form and the product, you need to also attach the original invoice

   The products need to be inserted into additional protective wrapping to protect the original product packaging (e.g. cardboard box). Send or bring the package to AzureFilm d.o.o., Orleška 16, 6210 Sežana, Slovenia.

   The returned products have to be delivered to us within 30 days since you received the package.

3. Money refundWhen the package has been delivered to AzureFilm, the product will be examined for possible damages and defects. If everything is ok with the returned products, you will be reimbursed for your payment in max 14 days since we get all the needed documents and the product.